Very good but no wheelchair access to the basement part of the shop
3
3
Date of visit: October 2016
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet
Overall Rating
Average
This shop is a great place for wheelchair users if you're not interested in jazz. All the jazz stuff is in the basement, which is not wheelchair-accessible. Everything else is on the ground floor, there's a ramp for getting into the shop, and there's even an accessible toilet.
Disabled Access In and Around
Average
Staff will deploy a sturdy aluminium ramp if you can get their attention from outside. The entire ground floor is wheelchair-accessible and spacious. The entire basement, which houses the jazz music, can only be reached by a staircase, though if you know what jazz things you want, staff will gladly fetch them for you.
Parking & Transport
Poor
There are no step-free stations nearby. Zillions of buses go up and down nearby Oxford St and Regent St. I wouldn't dream of trying to park in this area.
Accessible Toilets
Average
This is the first sheet-music shop I have ever come across with an accessible toilet. It's a good, spacious, well-designed toilet, and loses TWO stars because someone has very thoughtlessly tied the red emergency cord around the grab-rail, making the cord absolutely no use at all if you fall to the floor and need to summon assistance. See my photo below.
Staff
Excellent
The staff are lovely, and eager to help. One funny moment: one member of staff, after I had got into the shop, looked at the aluminium wheelchair ramp and said to her colleague: "I always wondered what that was". This suggests a lack of basic disability awareness training!
