Southbank Centre Southbank Centre

Southbank Centre

Southbank Centre, London, SE1 8XX, United Kingdom | +44 (0)20 7960 4200 | Website

Venue Description

Southbank Centre passionately believes the arts have the power to transform lives. We also believe that the arts must be available to all of us – and this lies at the heart of all we do. Southbank Centre is a world-famous arts centre on the South Bank of the Thames,comprising of Royal Festival Hall,Queen Elizabeth Hall, Purcell Room and the Hayward Gallery. Created in 1951 for the Festival of Britain, Southbank Centre draws on its heritage as a festival site, with art and activities inside and outside. We encourage everyone to become involved in the arts in new and creative ways. We offer a wide range of cultural events. See music, dance, art, performance and spoken word events throughout the year. Take part in free activities and events and enjoy a wide range of restaurants, cafes and shops. ‘The most vibrant arts centre in the country.’ - The Guardian Everyone has a right to enjoy the arts. To help people with disabilities make the most of Southbank Centre, we recommend joining Southbank Centre's free Access Scheme. To discuss access issues – including accessible seating – with a member of staff, or for further information on the Access Scheme get in touch. Opening hours: Monday – Sunday, 9am – 8pm Tel: 020 3879 9555 By registering, you may be eligible for concessionary tickets or a complimentary seat for your personal assistant or companion and you will receive information on our upcoming assisted events. You can also request information in alternative formats.


All ticket offices, toilets, performance and exhibition spaces at Southbank Centre are accessible to all, as are the cafes, bars and restaurants across the site. We have excellent public transport links with step-free access. If you have any concerns or need assistance while you visit us, please contact any member of staff and they will help you or contact a Duty Manager. For visitors with prams, buggies and wheelchairs, or requiring step-free access to Level 1 spaces (Gamelan Room; Blue Room; Violet Room; White Room) please go to the Welcome Hub at Level 2 Foyers, Green Side, Royal Festival Hall, where our Visitor Experience team is happy to assist you. Assistance is available for blind and visually impaired visitors, including guiding and narration. Phone or email our access team to find out more. Assistance dogs are welcome. There are accessible toilets on every level of Royal Festival Hall. A Changing Places toilet is located on Level 1, Royal Festival Hall, next to the JCB Glass Lift, for the exclusive use of disabled people who need personal assistance to use the toilet. Sound enhancement systems are available in all our venues. Contact the Ticket Office to collect one (subject to availability). Strobe lighting is rarely used in performances. We will put warning signs on auditorium entry doors of any event where it is used. Wheelchairs are available for visitors by visiting the Artists' Entrance when you arrive (subject to availability). Talk to a member of staff at the auditorium entrance if you have a disability that means you can’t queue, or you need extra time to take your seat. They can arrange priority entry for you as soon as the doors open. Visitors with medical requirements We welcome visitors who need to bring medicines, food or soft drinks to manage a medical condition, or medical equipment. All the cafes, bars, restaurants and markets at Southbank Centre have step-free access. If you are dining at Skylon, please come to the Level 2 Ticket Office at Royal Festival Hall, where a visitor host will assist you. You are welcome to bring your own food and soft drinks to Royal Festival Hall.

Accessibility Guide

Accessibility Guide Link:

Accessible Performances

We are making more and more events accessible to a wider audience through a range of assisted formats: British Sign Language Interpretation, Speech-to-Text Transcription, Audio Description, Captioning and pre-event Touch Tours. We are also introducing more Relaxed Performances, suitable particularly for people with autistic spectrum conditions, sensory and communication disorders and learning disabilities. They take a more casual approach to event etiquette and ask people to be aware of their fellow audience members who may need to move more or make involuntary noises. Southbank Centre is committed to offering access to performance services such as British Sign Language interpreters, captioning, audio description and relaxed performances. We are working very hard with event promoters to provide these services if required. For some events we have programmed in assisted performances. We aim to provide access upon request to our visitors who require an accessible provision to be put in place for them to be able to attend a performance but this will be subject to the request being made within a reasonable timeframe (minimum six weeks before the event date), financial resource, and approval from the events promoter. Please contact us if you require this service and we’ll do all we reasonably can to help. We aim to make hearing enhancement available at all live performances.

Awards List

Southbank Centre is proud to have been awarded Gold by Attitude is Everything on their Charter for Best Practice, for demonstrating continued commitment to accessibility for deaf and disabled people. Attitude is Everything assist the music industry to understand the requirements of deaf and disabled people at music venues and festivals. The ethos of the Charter is that deaf and disabled people should be as independent as they want to be at live music events.


Accessible toilets onsite with step-free access, wide doors suitable for wheelchairs, grab rails and 'easy turn' locks and taps. A Changing Places toilet is located on Level 1, Royal Festival Hall, next to the JCB Glass Lift, for the exclusive use of disabled people who need personal assistance to use the toilet. The key for this room is available from the Welcome Hub, Level 2, Royal Festival Hall. The facility includes a height-adjustable bench, tracking hoist system, a centrally-placed toilet, a height-adjustable basin and a shower. For health and safety reasons we do not provide slings. Visitors are asked to bring their own which should be compatible with the loop system. The maximum weight for the hoist and the height adjustable bench is 200kg. The facility is open daily 10am - 11pm.


Information about the staff has not been added for this venue.

COVID Precautions

Information about COVID precautions has not been added for this venue.

The venue says it has...

  • Audio Described
  • Accessible Format
  • Audio Format
  • Braille
  • Carer Discount
  • Dedicated Seating
  • Disabled Access
  • Easy Read
  • IR Induction Loop
  • Induction Loop
  • Large Print
  • Disabled Parking
  • Access Statement

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