Wheelchairs not welcome!
1
1
Date of visit: March 2024
I have experience of challenges around: moving around
Overall Rating
Bad
We booked a table for 4 for Thursday 28 March. My friend had phoned to ask: is the pub wheelchair accessible?; is there a disabled toilet? She was told Yes to both. Eight Bells is a grade II listed building We parked in the car park and I was able to get into the pub using a short in-built ramp through a narrow door into the corner of the bar / lobby area with 3 or 4 tables. There is a large dining area to the side, accessed via one step down, then another step up - not wheelchair-friendly, The main bar area is accessed by 2 steps - not wheelchair accessible. The ladies and gents toilets were both accessed by steps down - not wheelchair accessible. The manager apologised and said: no there isn’t an accessible toilet, it’s a listed building. So why weren’t we told that when we booked? We stayed in the ‘‘accessible’ entrance area and had a meal, which was very good, but we didn’t stay long and I used the car park as a toilet on the way back to the car. The lack of a disabled toilet should be made clear on their website and to all of their staff! Meanwhile, we continue to be treated like second class citizens!
Disabled Access In and Around
Bad
Very limited ramped access to the corner of the pub - a small bar and 3 or 4 tables. Nowhere else is wheelchair accessible, No disabled toilet.
Parking & Transport
Poor
A car park is available at the side of the pub. Other parking could be found on the road if necessary (blue badge) but might involve a bit of a walk.
Accessible Toilets
Bad
No accessible loo.
Staff
Average
The manager was helpful and apologetic. One other staff member was efficient but uncommunicative.
