We emailed the staff before our visit and were assured by the manager that "it's a ground floor venue with level access throughout". Imagine our surprise, therefore, when we arrived and found a 5 inch step at the front door! Staff were supremely unhelpful and said "we've never had a problem before", because manual wheelchairs can be bumped up the step. They offered me access through the back door, down an alley, in the dark and rain. I refused and am sending a very angry email come the morning.