An accessible museum with a wide range of exhibits & disabled parking
4.5
4.5
Date of visit: April 2016
I have experience of challenges around: moving around
Overall Rating
Excellent
The V and A is very accessible free venue with step-free access from the Cromwell road. There are 12 blue badge parking spaces on Exhibition Road which is only approx 40 metres from the step free entrance. There are plenty of ramps, lifts and accessible toilets throughout the museum and the staff are always helpful. I have visited on approx 8 - 10 occasions in both a manual and electric wheelchair. There are some exhibitions which you pay to visit (approx £12) and a carer come free - book in advance.
Disabled Access In and Around
Excellent
The step free access is via the Cromwell road entrance and there is a large button to press to gain access via a glass door in between the two revolving doors. Plenty of information on the website. You can also book a guide and a wheelchair in advance to help you.
Parking & Transport
Good
I have visited by car using one of the 12 blue badge parking spaces in the middle of Exhibiton road. I have also come by train and taxi via Waterloo station. The taxi fare is around £10- £12 each way.
Accessible Toilets
Excellent
There are accessible toilets on levels 0 to 4 which are all large with light weight doors. The sinks, hand dryers and toilet flushes are all set at the correct height. The only negative is the lack of a disabled toilet next to the cafe.
Staff
Good
Always friendly and helpful and will give you directions on the best route via ramp and lifts to the exhibits or exhibitions you wish to visit.
Additional Information
The cafe is spacious, reasonably priced and the main section very beautifully decorated with stained glass. It is a little dark but there is more seating in a wide corridor section (see photo). Tends to be busy most of the time but ok before 11 am. The shop is brightly lit with an interesting selection of books and gifts. A great free day out
