Extremely frustrated by the toilet experience
3
3
Date of visit: August 2018
I have experience of challenges around: moving around and seeing.
Overall Rating
Average
All went well on a week long visit to the Centre and surrounding area - apart from one visit to the disabled toilets.
Disabled Access In and Around
Excellent
Accessible Toilets
Average
I was at the Centre for a week for a major event. I sometimes used two walking poles and sometimes used a scooter. I usually used the disabled toilet on the first floor which was very convenient. However, one day I popped in from outside just to use the toilet and used the main toilet on the ground floor. It was a busy day. There was a queue on the left hand side to the ladies toilets so I had to pass these on my scooter, coming to meet people coming from the gents/disabled/baby changing toilets. This was doable and didn't bother me. I parked my scooter outside the disabled toilet at the end of the corridor and went in. This was a well-equipped changing places toilet. When I came out, I found that the only way to turn around would be to poke the scooter's nose into the gents' toilet for a sort of 3 point turn. As far as I can see, the only alternative was to reverse the scooter along the busy, narrow corridor against the flow of men, disabled people and people with pushchairs. This was an extremely frustrating experience. I was so cross that millions of pounds could be spent on an iconic building without paying due attention to the dignity of disabled people.
Staff
Excellent
