Portsmouth-Fishbourne Ferry - excellent care for disabled passengers
4.5
4.5
Date of visit: May 2016
I have experience of challenges around: moving around
Overall Rating
Excellent
This is the second time we've done the return trip to the Isle of Eight using this route. Both times I've booked special assistance and the ferry staff have been great. We used a ships wheelchair which was easy to locate (staff brought it out for us). We were given extra room on the passenger side of the car (were asked which side of the car we wanted it on when booking) to open the door fully and were put next to the lift. In the return journey a staff member was waiting at the lift and then on exiting the lift to show us where to go.
Disabled Access In and Around
Excellent
As there was a ramp to get from the parking area to the lift, it was probably easier in a wheelchair than if I'd been on foot. A bit if a heave ho for my wheelchair pusher but not too bad. Then up in the lift to the relevant area. Staff members were attentive in ensuring we knew where to go. Once on the seating deck, everything was level and plenty spacious enough to manoeuvre the wheelchair.
Parking & Transport
Excellent
Signs were placed on our car when we entered the terminal making sure it was clear we needed lift access and a wheelchair. Once on board we were directed to an extra wide space next to the lift. A ramp was put in place so we could get to the lift.
Accessible Toilets
Good
There was an accessible loo on the decks we used; the door was very heavy which is. Why I deducted a star. It was also a child changing room so understandably busy, so I had to wait to use it. Otherwise well equipped.
Staff
Excellent
Faultless from booking assistance, to booking in at the terminal and getting settled on board.
Additional Information
Once you've booked your ticket, call the special assistance on their website as far in advance as possible to request assistance. They will take you through a series of questions to confirm the help you need. Ask for a ships wheelchair if you need one to avoid having to unload your own. The ones I used were in good nick!
