Castle Museum
4.5
4.5
Date of visit: September 2016
Overall Rating
Excellent
This is a lovely museum and well worth a visit. There are just 4 gallery rooms on first floor which are not accessible to wheelchair users as they are in part of the original old building where it is not possible to install a lift. However there is still plenty to see and contains a lovely cafe and gift shop to browse around. The guides are extremely knowledgeable and helpful. The museum provides there own wheelchairs and baby carriers for use in the museum.
Disabled Access In and Around
Excellent
The museum provide their own wheelchairs and baby carriers for you to use around the museum. The staff can provide useful booklets which give details of 'Easy access' for you to get round the museum. They also have an Autism-friendly guide. There are both stairs and a ramp to access some of the exhibits. I've given this a 4.5 rating simply because there are 4 period galleries on first floor, that are not accessible by wheelchair due to the age of the original building.
Parking & Transport
Excellent
There is the castle car park just next to museum with ample disabled parking spaces and it is possible to be driven to the door to be dropped off if the distance across the car park is too far to walk
Accessible Toilets
Excellent
All toilets were signposted and staff are on hand to direct if necessary.
Staff
Excellent
Staff are very friendly and helpful. They will provide assistance if required and are very knowledgeable about the exhibits and the museum layout. They provide useful guides to assist with accessibility and direction to exhibits
