Overview

Room type - Inside Queen Accessible. Guests - full time wheelchair (power chair) user and able bodied OH. The hotel is about a 5 minute walk from Trafalgar Square and Covent Garden, and right amongst a load of theatres. It's an easy (but busy) roll from the Elizabeth Line at Tottenham Court Road If you sign up to membership of Z Hotels (which seems to just be receiving very occasional emails) you get 10% off room rates and complimentary cheese board /glass of wine each day of your stay, which was pretty good! We didn't have breakfast at the hotel. There was a steep drop kerb right outside the hotel but no matching one across the road. The outer door was automatic, leading into a small lobby with another automatic door into the reception/bar/dining area. The reception/bar area was pretty easy to move around. Our room was not ready for 3pm check-in. The front of house staff were quick to offer us complimentary drinks to apologise but we had an appointment and didn't take advantage of it. Our room was on the ground floor so we had no lift to deal with. This type of room is very compact and it has no window. The floor /walls were well defined by dark and light surfaces and it had a hard floor. The wet room was very spacious, probably half of the total space. It was separated from the rest of the room by a frosted glass 'wall' with a sliding door in the centre. There was a flip down shower seat and the shower controls were within easy reach. There were adequate grab rails in sensible places around the room but I think these were intended to double as towel rails. The sink was lowered but there was not space for me to roll under it. It was a rounded design so if you have any difficulties with grip/dexterity there was not a flat surface to stand a glass or water bottle on while you fill it. The tap was a lever on the wall to the side of the sink. This was quite stiff. There need to be more flat surfaces around the sink area to put your bathroom stuff. The loo roll was quite a reach from the toilet. *All* the towels (and spare loo roll) were on shelves above the toilet which were unreachable from a wheelchair. There was an emergency pull cord beside the toilet and in the shower area, both of which hung to the ground. There was no wardrobe in this room - there was a wall panel instead with pegs for jackets and hangers for other stuff. This would be absolutely fine, except that not a single one was within reach of a wheelchair user! Beside the bed was a desk with a white surface, making it readily visible against the dark wall panel behind it. On here was a kettle, mugs and a selection of tea, coffee, milk and hot chocolate. Under the desk was a sturdy stool. There was a narrow shelf below the desk. I could not roll under the desk. There were just three plug sockets available in this room - a single one beside the door and a double one (with USB sockets) in the wall panel above the desk. Also on this wall were the light and temperature control panels. They were gently backlit and very user-friendly. However they were also out of reach from a wheelchair! With the lights off there was still a small green light above the door, presumably to make it easy to find in an emergency. It gave out quite a bit of light - light sleepers might need an eye mask. The mattress was firm I would say. They'd done something weird to the pillows (which we didn't work out until the morning!) - inexplicably folded inside themselves so they were oddly short, and lumpy at one end. No idea why. The bed fitted exactly in it's space so there was just the one available edge, and the position of the desk meant there was only access to about 2/3 of that. The top of the mattress was about 10 cm higher than the seat of my wheelchair, which made for a tricky transfer. There was a space under the bed for luggage storage. Overall this room and hotel worked OK for us but a wheelchair user definitely needs an able bodied buddy to help out. Our room was right next to the bar but we didn't hear any noise at all. The staff were all very friendly and helpful.

Transport & Parking

Access

Toilets

Staff

Photos