yay for food, boo for disabled access
3
3
Date of visit: August 2017
I have experience of challenges around: moving around
Overall Rating
Average
The food smells amazing from rolling through the door, it's ramped access with a rubber mat on the floor. You can see the chefs prepare everything and the ground floor is large enough to get a wheelchair in to sit with family or friends. Today I ordered take away but the staff bring food to your tables if you are sitting in and soft drinks are bottomless which is always a bonus. My husband likes spicy, me not so much. The chicken is always succulent and delicious and the cheesy chips and peri peri chips are crunchy yet fluffy in the middle. Unfortunately the disabled alert cord is shorter than the height of the toilet roll holder (I'm going to write about this to make sure they sort it, I tagged the cord too) The toilet seat was off and a nasty metal fitting was sticking up which meant I had to wait rather than attempt to use it! Food was ready quickly and this is a busy place so it's worth leaving carefully as there's lots of people walking about as you exit on to the street. I fully expect the toilet issue to be resolved, it wasn't like that previously but I get they forget etc...
Disabled Access In and Around
Good
Signage is good and staff are helpful. Access is ramped at the entrance then level throughout. No induction loop or such and I've not seen large print menus.
Parking & Transport
Good
Parking on George IV bridge is not allowed but there's loads of buses pass by and stop just outside.
Accessible Toilets
0Since there was no toilet seat and a metal pin for the seat sticking out I have to say 0...the assistance cord is too short anyway and the toilet roll holder miles away from the loo...I'm going to put in a formal complaint about this to try to get it resolved as this was not the case previously and needs sorted.
Staff
Good
The staff are fast and efficient. Their english is not perfect but they work hard to make sure everyone is happy.
