Nightmare getting from Terminal T4S to T4
0.5
0.5
Date of visit: April 2022
I have experience of challenges around: moving around
Overall Rating
Bad
If using Madrid airport there are "satellite " terminals that access to/from is very long and when we arrived in the evening there wasn't an operating lift to get to the train that links the terminals. No information at all just waited and eventually a wheelchair enabled van arrived to take us to main terminal to get a taxi. The train has wheelchair access as we used it for return flight (morning flight) but there seemed to be a problem with the lifts in the evening - take it there are stairs & escalators but at night no lift access. The worst designed airport I've been in. Be aware if you are using Madrid airport.
Disabled Access In and Around
Poor
No signage. Lift in the evening seems to not be in use so makes getting to other terminal so you can a taxi a nightmare. No signage at all.
Parking & Transport
Average
Taxis good when you get to a terminal that has them - T4S no taxis.
Accessible Toilets
Average
Not sure as didn't have to use but as no evening lift access may be a problem.
Staff
Excellent
All staff tried to help - think they found it all difficult as well.
