An easy shopping trip
5
5
Date of visit: November 2025
I am a disabled person and a carer or friend of a disabled person and a general supporter of disabled access. I have experience of challenges around: a hidden impairment, accessing toilets, dexterity or coordination and moving around.
Overall Rating
Excellent
A very easily accessed supermarket with disabled features such as; disabled parking spaces, disabled bathroom facilities and wheelchair attachable shopping trolleys.
Disabled Access In and Around
Excellent
There are two entrances to the store, one is located at the front of the stoor and looks onto the carpark, the other is connected to St Elli shopping centre and both have very wide automatic doors.
Accessible facilities: Single-level venue, Step-free entrance
Parking & Transport
Excellent
I travelled to this place by personal vehicle
There is a dedicated on-site car park with plenty of disabled parking spaces located directly in front of and, to the sides of the store entrance. There are also links to public bus services as the bus station is located next to the supermarket. There is a taxi rank located to the left side of the store near the disabled parking bays that always has a taxi or 3 waiting for custom.
Accessible facilities: Drop-off or pick up point, Dedicated on-site parking
Accessible Toilets
Excellent
The disabled toilet is of a good size and very clean with grab rails, plenty of transfer space and room to maneouver a wheel/powerchair with ease. There is a low-level sink, red emergency cord and easily lockable door.
Facilities: Accessible toilet
Staff
Excellent
The staff are very friendly and helpful, they are dotted around the store and easy to find should you need any assitance. There are security guards located at both entrances to the store should you need to speak to them for any reason. I left my purse in the car and had to leave my shopping with a member of staff at the self-service tills. They seemed more than happy to assist me with looking after my shopping and everything was untouched upon my return to collect it.
