Bank DLR Station

London

3.5

2 reviews

Review this place

mrsmollyc

21 Apr 2026

End of one of the DLR branches

Date of visit: April 2026

I am a disabled person. I have experience of challenges around: accessing toilets and moving around.

I use or have experience of: disabled toilet, wheelchair

The entrance on Cannon Street which led into the station. A large blue sign over the entryway says "Bank Station". There are overhead signs inside the entrance with directions to the different lines

The ticket barriers with some wider barriers on the left-hand side

Some ticket machines in the station entrance. To the right there is also a help point and a digital screen with information about the services on each of the lines

Another lift route into Bank station. A small lift has signs pointing towards it highlighting that it provides access to the DLR line

The lift guide that shows that the current lift, which is lift G, travels to to the Northern line platforms and then travels up to the Cannon Street entrance/exit

The platform for departing DLR trains. There are seats along the left-hand side. On the right-hand side there are tactile markings and a painted yellow line to indicate the edge of the platform.

The platform for incoming DLR trains that are terminating at Bank. A red DLR train can be seen stopped at the platform on the right-hand side. The edge of the platform is marked with tactile markings and a painted yellow line

The emergency train stop and passenger alarm point that was located on the DLR platform. The two main panels are red which makes them stand out around the surrounding white panels

Overall Rating

Good

This DLR stop was a really good location in the heart of the City of London. It’s connected to the Underground station and depending on which route you take, there are multiple ways to enter and exit the station, and that includes via lift access! There was some building work taking place at the main entrance that I ended up using which seemed to obstruct the view of the station from the street slightly but didn’t seem to be creating too much congestion in and out of the station.

Disabled Access In and Around

Good

The entrance to the station was wide and step-free, with no steps, lips or ramps to enter. There were ticket machines on the left-hand side as you entered the station. The ticket barriers had quite a few wider barriers along the row. Once you had passed through the ticket barrier there were escalators on the right-hand side and a lift on the left-hand side. I only used one lift that took me from the DLR platform up to the Cannon Street entrance/exit, so it was a very simple journey between the two. Unfortunately, the lift was quite narrow and also stopped at an interchange level that was between the DLR platform and street level. It was also quite long so it seemed like it could fit a decent number of people and I had some people come in behind me that had luggage and a pram. However, when they needed to get out of the lift at the interchange level, there wasn’t enough space for the pram to get past my wheelchair. Both my wheelchair and the pram were quite narrow but even so, I had to get out of the lift to let the family out and then get back in before it filled up with the other people queuing for it. The DLR platform provides step-free access to any part of the train. The edge of the platform is marked with tactile markings and a painted yellow line. There were some seats along the platform. There were low armrests on the end and the wall behind them provided something to lean back on. There are some doors that are marked with blue stickers and these indicate the doors that are closest to the designated wheelchair spaces on the trains. On the older DLR trains, I find the route into the wheelchair space is far too narrow and I don’t use it. However, on the newer DLR trains, they have definitely made this much easier to get in and out of and I will use the space if it’s available. One benefit of being in this space is that there is a lower alarm, so if you need to speak to the staff member on board, there is an alarm point in this wheelchair space. Another thing that they have improved on the newer DLR trains is that the buttons to open the doors are lower down making it much easier to reach from a lower height or seated position. On the DLR platform there was the usual DLR emergency point which had the emergency train stop button and the emergency passenger alarm. Once you left the DLR platform, these then became replaced with the usual circular help points that you found in London Underground stations.

Parking & Transport

Good

I travelled to this place by train

This is a terminus stop so if you are looking to use the DLR to continue your journey, there are only services towards Woolwich Arsenal and Lewisham. If you are looking to travel to a station along another DLR branch you can travel from Bank to Shadwell or Poplar and change trains. There is also step-free access to the Northern Line which is part of the Bank Underground Station. From here you can get services to Morden, Mill Hill East, High Barnet and Edgware. Bank Underground station also has access to the Central Line and the Waterloo & City Line. However, there is no step-free access to these lines. Just a short walk away is Monument station which has access to District and Circle services. However, there is no step-free access at all at this station.

Accessible Toilets

There was an accessible toilet just inside the ticket barrier, before the lift and escalator down. However, I didn’t use it on this occasion. It required a RADAR key to enter.

Facilities: Accessible toilet