Step-free access to the Northern Line
4
4
Date of visit: April 2026
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet, wheelchair
Overall Rating
Good
The only Underground line that has step-free access at Bank is the Northern Line. There is also the DLR line which passes through Bank Station, this also provides step-free access. On the Northern Line platforms, there is step-free access along the entire train. However, this isn’t the case at all of the step-free Northern line stations, so there are wheelchair symbols at certain points on the platform which highlight where to board the train so that you are able to get off the train at the right point. If you are able to manage stairs, there is also access to the Central and Waterloo & City lines.
Disabled Access In and Around
Good
There is only step-free access to the Northern Line and DLR Line at this station, not the Central or Waterloo & City lines. I used the entrance that was located on Cannon Street which was wide and step-free, with no steps, lips or ramps to enter. There were ticket machines on the left-hand side as you entered the station. The ticket barriers had quite a few wider barriers along the row. Once you had passed through the ticket barrier there were escalators on the right-hand side and two lifts on the left-hand side. The lift on the left travelled to the Northern Line platforms only, while the lift on the right went to the Northern Line platforms and continued down to the DLR platforms. Unfortunately, the lifts were quite narrow although it was also quite long, so it seemed like it could fit a decent number of people. I had some people come in behind me that had luggage and a pram. However, when they needed to get past my wheelchair, there wasn’t enough space for them to pass by me, despite both my wheelchair and the pram being quite narrow. I had to get out of the lift to let the family out and then get back in before it filled up with the other people queuing for it. The Northern Line platforms do provide step-free access along the entire train. However, at many of the other Northern line stations, there is only step-free access at certain points on the platform. In order to make sure you board at the right point for these other stations, there are blue, wheelchair symbols on the floor of the platform which highlight which doors to use on the train to be able to get off the train at the other step-free stations. The edge of the platforms are marked with tactile markings and a painted yellow line. There were seats available along the platforms which had backs and armrests. There were lots of circular help points around the station, including on the Northern Line platforms. These are points where you can call about an emergency, or speak to a member of staff.
Accessible facilities: Step-free entrance, Seating at regular intervals, Lift to some areas
Parking & Transport
Good
I travelled to this place by walk or wheel
There are Northern line services to Morden, Mill Hill East, High Barnet and Edgware. You can also get the DLR from Bank towards Woolwich Arsenal and Lewisham. If you are looking to travel to a station along another DLR branch you can travel from Bank to Shadwell or Poplar and change trains. Bank Underground station also has access to the Central Line and the Waterloo & City Line. However, there is no step-free access to these lines. Just a short walk away is Monument station which has access to District and Circle Lines. However, there is no step-free access at all at this station.
Accessible Toilets
There was an accessible toilet just inside the ticket barrier, before the lift and escalator down. However, I didn’t use it on this occasion. It required a RADAR key to enter.
Facilities: Accessible toilet
Staff
There were staff members at the ticket barriers but I didn’t see any staff on the platforms.
