A Maze of Lifts
3
3
Date of visit: June 2018
I have experience of challenges around: dexterity or coordination and moving around.
Overall Rating
Average
This place is a maze of red lounges, yellow lounges and blue lounges, with umpteen different exits and only some are wheelchair-accessible. What’s more, there’s only toilets beyond the ticket barriers, which are very difficult to get through if you have a wheelchair: a Virgin Trains staff member has to come and let you through the keypad gates to the side of the main gates. There is also very little room in some of the platforms and sometimes the platforms change without notice, and being in a wheelchair, you don’t have time to change platforms. No Braille markings on any platforms or any safety information in Braille.
Disabled Access In and Around
Bad
Only limited access with a maze of lifts...
Parking & Transport
Bad
Few disabled bays with shocking prices.
Accessible Toilets
Good
There are only disabled loos beyond the ticket barriers.
Staff
Poor
They were terrible: didn’t know which train was going to be where and they were constantly chatting about which platform it would be on. And when the train did actually arrive, they took so long to arrange the ramp onto the train and then bags had to be moved because they were blocking the disabled space on the train.
Additional Information
I wouldn’t recommend it to a disabled friend...
