Birmingham New Street Railway Station Birmingham New Street Railway Station

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Birmingham New Street Railway Station

Smallbrook Queensway, Birmingham, B2 4QA, United Kingdom | 0121 654 4243 | Website


A Maze of Lifts


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This review is especially helpful for those who have or use the following: Assistance Dog - Visual, Walking Aid, Wheelchair


This place is a maze of red lounges, yellow lounges and blue lounges, with umpteen different exits and only some are wheelchair-accessible. What’s more, there’s only toilets beyond the ticket barriers, which are very difficult to get through if you have a wheelchair: a Virgin Trains staff member has to come and let you through the keypad gates to the side of the main gates. There is also very little room in some of the platforms and sometimes the platforms change without notice, and being in a wheelchair, you don’t have time to change platforms. No Braille markings on any platforms or any safety information in Braille.

Transport & Parking


Few disabled bays with shocking prices.



Only limited access with a maze of lifts...



There are only disabled loos beyond the ticket barriers.



They were terrible: didn’t know which train was going to be where and they were constantly chatting about which platform it would be on. And when the train did actually arrive, they took so long to arrange the ramp onto the train and then bags had to be moved because they were blocking the disabled space on the train.

Anything else you wish to tell us?

I wouldn’t recommend it to a disabled friend...

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