Level access to the trains
4
4
Date of visit: October 2015
I am a disabled person. I have experience of challenges around: moving around and seeing.
Overall Rating
Good
Arriving and departing from the station was easy with plenty of help to get around and manage getting on and off the trains.
Disabled Access In and Around
Good
Access from our drop off point, we arrived by bus, there was level access into the station. We also ventured out of the station via the ramp up to street level. Although quite steep it was possible without too much effort. Once inside the station there were clear signs where things were. A dropped counter at the booking office made getting help easier.
Parking & Transport
Good
From a public transport perspective and as a wheelchair user travelling with a visually impaired person transport was good. Assistance on and off trains was seamless with help on hand at arrival and departure. An accessible bus service stopped in the station's car park and the service offered a circular route around the town. There were loads of black cab style taxis and many had wheelchair access. Drop of points and short term parking were available in the car park.
Accessible Toilets
Average
An accessible loo was clearly signposted. Not having the need to use it we didn't take a look so can't really comment further.
Staff
Excellent
Staff were excellent. On both visits we made they offered to help with luggage and showed us on an off the trains. Ramps were deployed efficiently and we were shown to the wheelchair space on board. Barrier staff helped us to negotiate the ticket barriers.
Additional Information
As stations go, Blackpool was a very friendly and accessible experience. Made better by the platforms all being on the same level as the concourse so no lifts or ramps to negotiate.
