Boots

Date of visit: January 2016

I am a disabled person. I have experience of challenges around: accessing toilets and moving around.

I use or have experience of: disabled toilet

Overall Rating

The entrance doors are extremely wheelchair-unfriendly. Apart from that, the usual high quality I normally associate with this chain.

Disabled Access In and Around

If you're a wheelchair user, you won't be able to get into the main entrance to this branch of Boots because it has two steps behind the door. Instead, use the concealed entrance in the shopping arcade to the left (see my picture below). Even then you will have difficulties, because the double doors are very heavy and you will need to open both of them to give enough width to allow a wheelchair to pass through. This is really very poorly thought-out, with no regard for the legal obligations imposed by the Equality Act 2010.

Parking & Transport

The nearest step-free station is Earls Court, which is a long way off. The 49 bus stops just outside this branch of Boots, and the 74 bus is not very far away. I wouldn't dream of trying to park in this area.

Accessible Toilets

0

As far as I could tell, this branch of Boots, like most others, does not have a toilet, and I would not expect to hunt for one.

Staff

The staff at this branch have the expected high standard of customer service you would find at any other branch of Boots, but they lose two stars because they have not thought through the design of their entrance doors, or have taken no action to improve them.

Additional Information

If you buy paracetamol, it's much cheaper to buy the red-and-white boxes than the blue-and-white boxes.

Add commentThanks