Excellent facilities and helpful staff
4.5
4.5
Date of visit: September 2023
I have experience of challenges around: moving around
Overall Rating
Excellent
4 disabled parking bay within 15 metres of the main entrance, but there are plenty of other spacious bays. The slabbed path outside is very slightly uneven. Level entry access, with automatic doors to reception area. Low level reception desk. Extremely helpful and friendly staff. Level entry to changing rooms. Spacious, very well equipped disabled changing rooms with toilets and showers. Level entry to swimming pool. Very modern pool hoist / lift, which will accept wheel chairs. If the poolside waterproof wheelchair is needed, staff are more than willing to assist. A swimming session specifically for disabled people called 'swimability' is usually held once a week. Carers can also join, but as far as I know, they do need to pay full price. I have been many times, and have never seen anything but a smile on an employee's face.
Disabled Access In and Around
Excellent
Parking & Transport
Excellent
Accessible Toilets
Excellent
Staff
Excellent
Comments
chunterer
22 Sep 2023
There is also a elevator to the other floors. The swimming pool viewing area is on the first floor, but although you can access this with a wheelchair you can only go just through the door. The rest of the concourse is not wheelchair friendly. The gym is on the lower ground floor.
