Friendly and accommodating staff
4.5
4.5
Date of visit: January 2016
I have experience of challenges around: moving around
Overall Rating
Excellent
A disabled friendly and accessible cafe with really friendly staff who are more than willing to help. Delicious food and drink, especially the coffee and toasted sandwiches. Service is quick and easy.
Disabled Access In and Around
Good
Plenty of seats in the cafe, and the fact the tables are all circular makes it easier for wheelchair user to get under. There is also a lowered counter from which to order from and you can pay contactless with a credit card if required. There is a disabled toilet, but it is quite small - however this is partly to do with the size of premises which cannot be adjusted.
Parking & Transport
0Not applicable.
Accessible Toilets
Average
It is easy to find the disabled toilet, but if you are unsure staff are willing to help. However due to the size of the premises it is quite small and not the easiest to manoeuvre in.
Staff
Excellent
The staff are extremely helpful and make sure you have an enjoyable and pleasant experience in the cafe. I use this venue often whilst at university and as a wheelchair user staff help carry my drink our food over to the table. There have even been times when they have helped find me a table when the cafe is busy. There have also been other examples, e.g. helping a blind man (who is a regular customer) to decide what he would like to order by telling him what there is an helping him to a table.
Additional Information
I visit this cafe a lot as I really appreciate the friendliness of the staff and warm welcome and would certainly recommend it as they are really helpful to all who use the facilities, particularly those with disabilities.
Comments
rusty84
01 Feb 2016
Ace review - will give it a shot next time I'm in Newcastle!


