Disabled Traveller visiting an Old Manor style hotel,
4
4
Date of visit: August 2021
I am a disabled person and a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Good
Visited for afternoon coffee break, really enjoyed visit, well looked after by staff, and eat in the bar area. The terrace garden is a sun trap so its very nice to relax here. We can recommend this hotel although it has its difficult facilities, if you are willing to put up with these minor problems. It is situated very close to Warwick and castle, Leamington spa, and Stratford upon Avon, so a good base for coffee breaks.
Disabled Access In and Around
Poor
It was easy enough to get into foyer and reception desk, by using the ramp next to disabled parking bays. (3*). The parking is free, by getting passcode from reception desk. There is a bar and cafe like eating place, easy enough to get in as on the level. However, the terrace garden has steps from the bar area, unless you go all the way around to the restaurant area, then you can access the terrace area, which is a sun trap, so very nice to use. The gardens are of no use as steps in use to be able to use the grounds. The staff are very helpful and willing, and cost of bar food and drinks are typical hotel costs. The coffee, tea and hot chocolate are very good and very hot on the many occasions we have ordered. (4*). Restaurant very plain and simple, (3*) disappointing, and not appealing, but food is of high standard and well prepared (4*). However, to arrive into restaurant, there is a very steep and twisting ramp route to get there with tight corners (2*). The toilets are old and so so, (3*). There is a swimming pool available (4*). It is not really a disabled friendly hotel, but the staff are very good and will do what they can to help you, and full marks to Joe the headwaiter who really looks after you. We would recommend this hotel however, despite it being difficult for disabled wheelchair user, and has become one of our favorite hotels to visit for a few hours.
Parking & Transport
Good
There are 3 bays available, quite close to foyer, with a ramp to get you up and into foyer which is on the level. Parking is free with the use of a passcode needed to lift barriers, and supplied number given at reception desk.
Accessible Toilets
Average
Public toilets are ok
Staff
Good
Warm welcome at reception, bar staff are very willing, especially Joe the headwaiter, and service is quite good. All staff tried hard to help us, so a big thank you to them all
