Cinema City

St Andrews Street, Norwich, NR2 4AD, United Kingdom | 0871 902 5724 | Website
1 like


Good cinema


1 like

Visit date:

This review is especially helpful for those who have or use the following: Walking Aid, Mobility Scooter


This is a lovely, historic building with an excellent cinema - part of The Picturehouse group - restaurant and bar with outside courtyards. It has 3 small cinemas screens and shows up-to-date vintage and foreign films as well as National Theatre and many other productions. The disabled access is very good with ramps, lifts and seating suitable for wheelchairs and electric scooters and very helpful and friendly staff.

Transport & Parking


There are 2 disabled parking places opposite the cinema and an area opposite where you can park using a Blue badge as well as a multi-storey car park within about 500 metres.



Disabled Access This page explains the current facilities for people with disabilities and is intended to assist you in planning your visit. Advance Booking Advance booking by telephone, post, fax, online or through a friend is always a good idea so that our staff can readily provide any assistance you require. Seats are usually reserved for performances after 6.00. However, we will be pleased at any time to reserve wheelchair spaces or seats for any particular part of the auditorium if this is helpful for customers with disabilities. We also recommend booking a table if you plan to have a meal in our brasserie, which can be done in person or on 01603 623 435 / 07504 356378. Customers with Limited Mobility All areas of the building are accessible to customers with limited mobility, including wheelchair users. There is level access to the brasserie through the courtyard entrance on St Andrew’s Hill. This entrance also gives level access to the lift, which will take you to the Box Office (on the upper ground floor), Screen 1 (first floor), Screens 2 and 3 (basement) and the toilets (top floor). Wheelchair Spaces We can remove seats in each of the auditoria to accommodate wheelchairs. There are six spaces in Screen 1, two spaces in Screen 2 and one space in Screen 3. We recommend that you telephone to confirm availability and book a space to avoid disappointment when you arrive. The Box Office has an adapted counter with an accessible level for transactions for wheelchair users. Guide Dogs Guide dogs are welcome at Cinema City. If you wish to take a dog into a performance, please let us know when booking so we can arrange an aisle seat. Alternatively your dog can be cared for by a member of staff for the duration of the performance. Our staff will be happy to provide drinking water for your dog. Toilets There is a fully accessible separate toilet on the top floor and on the basement level for wheelchair users. There is an emergency call point inside should you need to summon assistance. Assisted Hearing Facilities There are infrared facilities in all three screens. To use the infrared system, please ask for receiving equipment at the Box Office. Certain performances carry subtitles, and these are clearly indicated in the programme. In the Event of an Emergency Cinema City has several disabled refuge points. If you would like to be made aware of the location of refuge points when you arrive, please ask a member of staff. In the event of a suspected emergency our staff will ask customers with limited mobility in Screen 1 to move to a refuge point before we evacuate the auditorium. Once the stairs are clear we will return to help you down the stairs. There is also a refuge on the top floor, outside the disabled toilet. Bookings and General Enquiries Wheelchair spaces and Carers tickets are bookable online. (For Carers Tickets please see Carers section). Alternatively to book wheelchair spaces or carer tickets by phone, or for all other accessibility enquires, please call our dedicated accessibility hotline 02072 947908 (Text Relay call 18001 02072 947908).



There is a loo on the basement floor and top floor- accessible via the lift- but I have never used either but see above.



Always very helpful, friendly and considerate.

Anything else you wish to tell us?

Love going here, whether for the cinema or just a drink. Quite long opening times. Can book online. Good, easy-to-use website. The only thing that I don't like is that, even as a Member, you have use an 0871 number if you are unable to book online or just want to ask a question!!

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