Lovely venue and getting there with accessibility!
3.5
3.5
Date of visit: March 2022
I have experience of challenges around: moving around
Overall Rating
Good
The front entrance is not disabled friendly and it's not clear there is access around the back. Inside is better and the disabled toilet is fairly decent!
Disabled Access In and Around
Good
At the front entrance, there are steps. There isn't a bell to alert for access and no signs to say if there is a ramp. However, I have been in contact with the venue to advise on how to improve this. There is a ramp at the back entrance in the alleyway up to Princes Street car park. The ramp us metal but wide with hand rails either side. The ramp needs reinforcing as it was like being on a trampoline in my chair! To access the cafe you go through the main hall and staff were very friendly and helpful.
Parking & Transport
Average
I parked in Princes Street car park which is very close by and level. Blue badge parking is available.
Accessible Toilets
Excellent
There was one disabled toilet next to the cafe. The only negative is the door is heavy and on a tightly sprung hinge, so it takes a few goes to get in. The toilet is newly refurbished and the decor is lovely. There is a red emergency pull cord that reaches the floor. There are rails and plenty of space. A small sink isn't ideal but does allow for better use of the space. There are paper towels for drying your hands. You don't need a radar key for this and the lock is actually disabled friendly as it has a long handle and not stiff.
Staff
Excellent
I was welcomed and staff were friendly, kind and super helpful.
