Broken lift and pointless asssitance button
2
2
Date of visit: November 2026
I am a disabled person. I have experience of challenges around: a hidden impairment, accessing toilets and moving around.
I use or have experience of: changing places toilet, disabled toilet, hidden impairment, powerchair, toilet with hoist, toilets, walking aid, wheelchair
Overall Rating
Poor
I set myself a challenge on the 9th of November to visit every Metrolink stop between Manchester city centre and the airport. This was the only stop on my journey where I could not access the platform.
Disabled Access In and Around
Poor
There are no doors at the entrance, which makes it easy to enter the station. On the left there are stairs with rails, painted edges and tactle paving. The lift is on the right - and it was broken. The doors opened when I pressed the button, but once inside the doors kept opening and closing. Outside of the lift, there are two help points. I pressed the button and that didn't work either. I then tried the one at the lift, and it started ringing - and kept ringing for around a minute before I got disconnect - brilliant. The offerin on the platforms are generally consistent, with help points, tap-in tap-out terminals, high and low seats, audio announcements and tactile paving at the platform edges - but I didn't see this with my own eyes.
Accessible facilities: Lift to all areas, Step-free entrance, Seating at regular intervals
Parking & Transport
Poor
I travelled to this place by walk or wheel
Parking is utterly lacking in the local area. I saw a row of cars parked just outside, but there are no actual parking spaces. There is no drop-off zone, but there is space to let someone out of a vehicle if you do not linger. There is a bus stop 160 metres away on Bridgewater Way.
Accessible Toilets
There are no toilets at this venue.
Staff
This venue is not staffed.
