Overview

The hotel is lovely, but if you are physically challenged it is a huge hassle to get a room. It cannot be done online and I waited over a half hour twice to get an agent. I finally reserved a room with two beds and a roll-in shower. When the confirmation came, there was no mention of an accessible room. It took calls to the corporate office in Maryland because the El Cajon hotel now said there were no accessible rooms with two beds and even though I reserved with a credit card, they would not guarantee the room. If some one else got there first, they would give it to them! We would have to call two days ahead! The corporate office got us a reserved room after many calls and emails. Then, at the event we came for, another person using a wheelchair told me he had the same experience. Marriott would not hold an accessible room. They stayed at the Hampton which would guarantee a room. I have sent complaints to the corporate office and the Dept. of Justice. If you use a wheelchair or crutches, I would try to find other hotels besides Marriotts.

Transport & Parking

Access

Toilets

Staff