Fantastic beach side Accessible hotel with lovely staff
5
5
Date of visit: August 2019
I have experience of challenges around: moving around
Overall Rating
Excellent
The most beautiful hotel right on a beach, ramps everywhere, sunloungers reserved for blue badge people by the pool and on the beach, Sea going wheelchair with staff to drive it. Golf buggy to take less able clients around the resort. Plenty of disabled toilets although a little small in my opinion. 12 accessible hotel rooms plus 9 accessible little villas that were one bedroom plus sofa bed and looked really pretty. The hotel room had a wet room with a shower and a shower seat and a wheel under basin. One grab rail at the toilet. The room was spacious and I could get my chair on the balcony. The sea was warm and the hotel was all inclusive with really lovely food. All in all a fabulous holiday with no access worries for a change.
Disabled Access In and Around
Good
Great. All ramps integral, didn’t feel like a second class citizen once. Ramps to the patios, the bars, the beach, the sea.... However... some very rough surfaces, bumpy paving quite uncomfortable to drive on, don’t put any more of that down please! Also got very lost looking for one restaurant and kept finding steps everywhere I went, however there was a step free route and got rescued by staff in the end !
Parking & Transport
Good
We used transport arranged by our disabled travel company so it was hassle free, it was a van with a tail lift ( we are a family of 5) . I’ve only given it 4 because I know it was expensive because we rebooked it to go into town and it was almost double as much as a regular taxi... now it did take 6 instead of 4 , but still...however, nice to actually have wheelchair transport so perhaps I shouldn’t complain!
Accessible Toilets
Good
Disabled toilets everywhere, mostly a little small for turning but nice and clean
Staff
Excellent
Top notch, couldn’t do enough for me. The only staff that were not up to standard were the Spa staff but the don’t count as I think that’s a franchise. The travel company we went with (Enable) were also excellent and between the, made everything easy and pleasurable and stress free.
Additional Information
I fed back a few minor things to the manager and he was really happy to listen which is a really good sign. I’d love to go back but will have to save up first
