Dalhousie Castle Hotel

jenlang1960

12 Jul 2021

Disappointing Facilities

0.5

0.5

Date of visit: July 2021

I have experience of challenges around: moving around

Overall Rating

Bad

We booked an afternoon here as a family afternoon out prior to my daughters wedding. I did emphasise before booking that my husband was in a wheelchair but was not told until we arrived that due to the age of the building, they did not cater for disabled persons in wheelchairs

Disabled Access In and Around

Bad

One disabled car parking space at the front door on gravel. Steps to entrance and no offer of ramp as was told by receptionist that the building wasn’t really suitable for disabled visitors

Parking & Transport

Bad

We drove and had no problems finding Dalhousie. Sadly though once we arrived, we realised that it was not accessible ( in a safe way)

Accessible Toilets

Bad

Was told there was a disabled toilet on first floor but no lift and no means to access

Staff

Excellent

The staff were lovely and one gentleman offered to push my husbands wheelchair up a very precarious narrow path up the side of the castle to the orangery where we had booked in for lunch. He also offered ( and did) push him down again