Derby Council House
4.5
4.5
Date of visit: December 2019
I have experience of challenges around: moving around
Overall Rating
Excellent
Good wheelchair access throughout. This building also contains Job Centre Plus and Riverside Library.
Disabled Access In and Around
Excellent
There is a ramp up to the entrance. Doors are electric and open automatically. Throughout there are labelled accessible routes which are ramps. Lights are bright. Induction loops available. Library: there are lowered desks for computers with large print keyboards. Books are shelved at a decent height. Large print and audio books available. There is lowered counter at reception. Council house: lowered check in counter, phone & self payment machine. Did not see lowered computer though for accessing information. Chairs available throughout.
Parking & Transport
Excellent
Nearest bus station is 5 minute walk away. Derby Train Station is about 20 minutes walk away or you can get wheelchair accessible buses. There is a car park with is accessed via a barrier. The parking is not free for badge holders.
Accessible Toilets
Excellent
On ground floor there is one small wheelchair accessible loo. Just enough space to turn around in a power chair. There is grab rails around toilet and sink with lowered hand dryer, mirror and hook. Accessed using a radar key. Toilet is left hand transfer but there is a large bin in the way. Male and female toilets have braille labels. There is also a changing places toilet.
Staff
Excellent
Staff available to help at counters.
