Can be improved
3
3
Date of visit: June 2024
I have experience of challenges around: a hidden impairment, moving around and understanding.
Overall Rating
Average
The bus station is accessible but unfortunately could be better improved. The spacing between the building and the stops are narrow and chairs can be restricted during busy periods. Many of the stances are for long distance coach journeys so you will need to advise the operator in advance if you require the use of a lift. There is a small shop which is manageable with a chair and the staff are more than happy to assist you when browsing or purchasing.
Disabled Access In and Around
Good
Level flooring that is smooth and wide doors. A sign for induction loop but unsure if it is working. Benches exist but not many. There are display boards but sometimes they aren't working.
Parking & Transport
Average
Bus connections are good but parking is more limited. There is a drop off bay nearby. Pedestrian crossings are all nearby and close.
Accessible Toilets
Average
There is an accessible toilet Radar Key needed. It is a bit outdated as are the normal toilets. Often the toilets are closed due to vandalism/overdoses.
Staff
Good
Staff are always helpful and many know what buses go where. The staff behind the counter can be a bit curt and difficult to hear at times.
