Improvements made and still getting better
4.5
4.5
Date of visit: February 2018
I have experience of challenges around: moving around
Overall Rating
Excellent
This is an accessible train station in Dundee city centre. I've been using it for around a year now, and it seems that it has been under construction the whole time. That said, it has always been accessible, and services for disabled passengers has never been compromised.
Disabled Access In and Around
Good
Access from the street is a little difficult at the moment due to the works going on in the area, so there is a ramp to make your way from the road onto the pavement that can be a little tricky when busy. Other than that though, the access is perfect. I should make a special mention for the lift, which is huge and very handy when it's busy as other passengers with luggage can use the lift along with wheelchair users and parents with buggies.
Parking & Transport
Excellent
I got the train into the station then left on foot to travel around Dundee. Great service from Glasgow Queen Street. I didn't see any accessible bays outside the station, but there is a taxi rank immediately outside the door.
Accessible Toilets
Excellent
Great accessible loo, which had everything I needed and is quite spacious.
Staff
Excellent
Staff have been fantastic every time I've used the station. Even at the busiest periods, they've always ensured that I got on and off the train safely. Great work!
Additional Information
I would definitely recommend it to anyone going into Dundee from a distance away. The only improvements would be the installation of some sort of accessible parking to be available.
