Overview

I gave this a 4.5 stars because we have enjoyed our visits! I've visited here a few times with the girls and the first thing I want to point out is the disabled/ accessibility toilets are not great. For a building that has won awards for it's architecture I feel they have done the bare minimum on the disabled toilets. Putting a sign on the door doesn't automatically make them accessible. I only managed to use the toilets on the ground floor though so no idea if the upstairs ones are any better. I didn't see them to use- but going on the previous review on here. I can barely get myself and my daughter's wheelchair in the toilet's. Literally got to wheel in and back out in the same direction. I did speak to one of the ladies who work there and there is a changing places accessible toilet, although it's in the staff area or something.... You would have to ask staff to use it and you require a radar key too. We didn't know about this and only found out today. Floors are very flat which is great with very little in the way of lips or bumps going from room to room. Corridors are wide and spacious. Lifts are small. There are gaps in the floor big enough for a toddler to get their legs stuck down. Doors leading to the children library is heavy which make it not accessible if you are in a wheelchair and by yourself because you would have to rely on someone else opening for you. Nice space that has a nice feel to it. It has never been overly busy or noisy.

Transport & Parking

4

Disabled parking directly outside. The road is cobbled. Typical old town style. You have to parallel park so if you require a chair to come out the back of the vehicle then this could be problematic.

Access

4.5

Most of the space is very accessible. Wide clean and spacious corridors. Nice flat ground etc

Toilets

2

Toilets were very clean. No space to turn a wheelchair or move about in the loo. They have done the bare minimum to make them accessible. And they certainly aren't accessible to all. There is a changing spaces toilet area. I was told a radar key is required. We urgently needed to change my daughters nappy when we first arrived and I really struggled in the small space. My daughter can weight bare but if she couldn't the toilets would have been even more of a nightmare! Actually really disappointed in the toilets. I've seen better disabled toilets in wee old cafe's and this building has won awards for it's good design. Don't get me wrong, the tiling is gorgeous but it's a bit of form over function.

Staff

5

Lovely. Friendly.

Anything else you wish to tell us?

I'd defo visit again. In fact we go regularly. It's a lovely space other than the few accessibility things that I have mentioned. I'm being very critical so people can go with well informed x