Food great , service poor
3
3
Date of visit: December 2019
I have experience of challenges around: moving around
Overall Rating
Average
Chose to eat here as attending a concert at Easterbrook Hall next door. Fairly accessible, and food was good, but service extremely slow, staff seemed inexperienced
Disabled Access In and Around
Good
Slight slope to access and slight ridge at the door which takes a bit of getting over with the chair. Heavy double doors to access , then a set of automatic doors. Fairly roomy, though as it is a Bar and Bistro, navigating through a crowd can be difficult to access the toilets, particularly if they have a big party seated outside where the toilets are located. Not too far to walk for those with mobility restrictions, and seating outside for a rest. I did not access the Spa to review it on this occasion
Parking & Transport
Excellent
We drove, plenty of designated accessible parking space outside the building, which are shared with Easterbrook Hall of which the Bistro and Spa are now part of . Very large carpark close by The Crichton Estate where the Bistro is located is served by local buses.
Accessible Toilets
Excellent
Accessible toilet easy to find , the door is a bit difficult to manage on your own in the chair, but toilet large , clean, plenty of rails etc
Staff
Good
Staff friendly enough, just very slow to serve and inter communication between them seemed non existent
