Back to visit the zoo
5
5
Date of visit: August 2020
I have experience of challenges around: seeing
Overall Rating
Excellent
Given the uncertainty we have all been experiencing over recent months it came as a welcome break to know that we could visit the zoo again. I booked my ticket online and ventured out to re-visit the zoo. My visit was easier than first thought and zoo staff had put a lot of thought in making the visit as safe as they could with social distancing, good hygiene controls and clearly marked routes.
Disabled Access In and Around
Good
Getting from the car park to the main entrance was easy with a wide path and plenty of room for social distancing. Once inside the main entrance I showed my ticket and was given an outline of what there was to see, what was open and the new one way system for getting around. Once I set off the paths were good and the route fairly easy to follow. The inside displays are all closed but there are plenty of animals to see outside as you walk around. Be warned, it is a fairly hilly site and the mobility vehicle is unable to operate just now due to covid.
Parking & Transport
Good
The car park is near to the main entrance. There are a row of accessible parking bays which made it easy.
Accessible Toilets
Good
The accessible toilets are open. The other public toilets have been reconfigured in places and there is new signage to show people which way to enter.
Staff
Excellent
Staff were very friendly and helpful. It was a little confusing at times for me as I can't read the signs or the markings due to being visually impaired. Staff were quick to help and prevented any embarrassment of going the 'wrong way'. Staff managed the queues and people were able to social distance at all times which felt good. Overall, the helpfulness of the staff made for a great visit and I would visit again.
Additional Information
The thought of visiting somewhere for the first time after the lockdown of covid was daunting. I was reassured by the information the zoo published on its website and decided to give it a try. The welcome and the obvious thought put into making the visit as safe as they could for everyone showed and was reassuring.
