A modern, accessible building which is welcoming for everyone.
5
5
Date of visit: March 2019
Overall Rating
Excellent
The Festival Theatre is probably one of the best theatres in Scotland in terms of disabled access. There is disabled parking available down the side of the theatre by stage door, and they also offer a dropoff/pickup service for wheelchair users, which you can book by calling the stage door keeper (information can be found on venue website) Walking into the theatre, the foyer is bright and airy, with clear signage on where to go. Box office team are helpful and friendly in helping you buy or pick up tickets. There is one lift off to the right which takes you to all levels, which is brilliant to have in a multi-levelled theatre. I haven't personally used their accessible toilets, but I have seen signage for them. There are two on the first floor (one is located in the hallway next to the ladies, and the other is down the side of the auditorium near the side exit), and two on the second floor. The only part of the auditorium that is really wheelchair accessible (i.e. no stairs) is the stalls area, but these seats offer the best views and there are several wheelchair spaces towards the middle. Coffee shop in ground floor box office area is bright and spacious, and fully accessible.
Disabled Access In and Around
Good
Plenty of signage in the foyer for the coffee shop, box office, cloakrooms and lift. Lift to all levels, but only the stalls seating area on level 1 is wheelchair accessible. Plenty of accessible toilets. Levels 1 and 2.
Parking & Transport
Good
There are a few disabled spaces, private for theatre patrons only, on the left hand side of the building near the stage door.
Accessible Toilets
0I didn't use it, but there seemed to be plenty of disabled toilets in the venue.
Staff
Excellent
They are all very friendly, and strive to give the very best in service.
