Partially accessible but worth overcoming the obstacles
3.5
3.5
Date of visit: June 2018
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Good
The entrance, shop, cafe area and audio-visual display are easily accessible, as are most of the exhibition rooms. Some rooms are not accessible and the heavy glass doors you encounter on the way round could be a real challenge for an unaccompanied wheelchair user. There were few attendants to help, though some fellow visitors were very kind.
Disabled Access In and Around
Good
See the comments above. More automatic doors or more gallery attendants would make this an easier place to look round.
Parking & Transport
0Can’t comment - we wheeled and walked from our hotel. The street in which the museum is located is quite narrow, with limited parking.
Accessible Toilets
Excellent
Excellent. Spacious, well-equipped with grab rails. Side transfer from either side of the loo is possible and the toilet roll holder is within easy reach. There’s an
Staff
Good
Those we encountered were great; friendly and helpful, especially in the café. They just need more people around the exhibition area to help with the doors.
Additional Information
The building is a beautiful 17th century almshouse built round an attractive courtyard garden. This was wheelchair girl’s first visIt. The accompanist, who had been twice in the 1960s and had very happy memories, was disappointed because the museum has been rehung. A lot of fine 17th century Dutch art has gone into store so that modern paintings and photographs can be hung alongside work by Frans Hals and his contemporaries. These things are, of course, a matter of personal. Wheelchair girl and the accompanist were disappointed not to see more Golden Age Dutch art and gave the other branch of the Frans Hals Museum in the Grote Markt a miss.
