Good step-free access but long distances within the station
4
4
Date of visit: April 2026
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet, wheelchair
Overall Rating
Good
Green Park is a large Underground station with step-free access to all of the lines that stop here, which are the Jubilee, Piccadilly and Victoria lines. The distances between the different platforms and the exits are some of the longest I’ve seen in a Tube station and so those who struggle walking long distances might find it difficult to navigate this station. The station can also get really busy which can make it even more difficult to navigate these long distances. There is step-free access from street to train on all three of the lines that run through the station. This means that for those that need step-free boarding, like myself, you can do this on any platform without the need of a boarding ramp. On all of the platforms, there is a raised section of the platform which is higher than the rest of the platform and this is the only part that is level with the train. If you were to try and board at any other part of the platform, there would be a significant step up into the train. The raised sections are level with the train when it has stopped at the platform, offering step-free boarding and disembarking.
Disabled Access In and Around
Good
There are two step-free entrances to the station. One is a lift that comes up onto Piccadilly, by a bus stop and next to The Ritz. The other is a ramp that leads into The Green Park; this is a park just next to the station and leads towards The Mall and Buckingham Palace. The ramp has grab rails on either side and down the middle. Inside the station ticket hall there are ticket machines available and staff around the area. There are ticket barriers that you have to pass through to continue towards the platforms. There are wider barriers available for those in wheelchairs, who have assistance dogs or other mobility equipment, as well as for those with prams and children, luggage, or any other reason you might need more space. Once you have passed through the ticket barriers, there are escalators that lead further down into the station. The lift is easy to miss as it is tucked off to one side but there are overhead signs and there are always members of staff by the ticket barriers if you’re unable to spot the lift. There are two lifts available from the ticket hall which travel to the interchange level and Victoria line platforms. These are fairly large lifts with grab rails and tactile buttons. There is also a visual lift guide showing which lift you are currently using, where it goes, and where to find the other lifts in the station. There are also signs above the two lifts which say “Lifts to Jubilee, Piccadilly, and Victoria lines”. On the interchange level there are long corridors that lead to the Piccadilly and Jubilee lines. Some of these walkways have gradual inclines, where there is an incline there are grab rails on either side and down the middle of the walkway. There is a “keep right” system in place throughout this part of the station. The distance between some of the lifts is incredibly long. There is occasionally some seating along the way but you might have to walk quite a distance before you reach it. The lifts from the interchange level down to the Piccadilly platforms and the Jubilee platforms are located in separate parts of the interchange level and are smaller than the lifts to the ticket hall. They still have grab rails in them and tactile buttons. On the platforms, there are always some seating options available and help points which can connect you to station staff if you require assistance or need to alert them to an emergency. As with most Underground stations, there are overhead digital signs which provide information about incoming trains and the edges of the platform are marked with tactile markings and a painted yellow line. All of the platforms at this station have raised sections which is where you would need to board the train for step-free boarding. These raised areas are also marked with an overhead sign which has symbols to show that is where step-free boarding onto the trains is.
Accessible facilities: Lift to all areas, Step-free entrance, Seating at regular intervals, Step-free access to most areas
Parking & Transport
Good
I travelled to this place by train
At this station you can get trains on the Jubilee, Piccadilly and Victoria lines. - The Jubilee line offers: westbound services towards Stanmore and eastbound services towards Stratford - The Piccadilly line offers: westbound services towards Uxbridge, Rayners Lane and Heathrow Terminals 2, 3, 4 and 5 and eastbound services towards Cockfosters - The Victoria line offers: northbound services towards Walthamstow Central and southbound services towards Brixton There are a number of bus stops outside the station on Piccadilly. From these stops you can get the buses 9, 14, 19, 22, 23, 38, N9, N19, N22, N38, N97, and PL-1.
Staff
I didn’t require assistance at this station so I didn’t interact with staff, but there was staff available in the ticket hall and help points regularly placed around the station.


