Hangloose Adventure

Bodelva

1 review

Review this place

bilando1981

28 Jul 2021

Wheelchair users on the Zip Wire

Date of visit: July 2021

I have experience of challenges around: moving around and speaking or communicating.

Before being winched upto the tower platform. My wheelchair was returned to the finish by staff.

Alongside my granddaughter I was strapped in a seated position while everyone else goes down headfirst.

My daughter's husband showing how it should be done !

Overall Rating

Excellent

Prebooked sessions for disabled people providing more time for instruction and reassurance. Staff who were both disabled aware, friendly and competent. Fantastic to be able to join in a family experience at a once in a lifetime event.

Disabled Access In and Around

Good

While it was step free access the use of small gravel may cause manual wheelchair users to sweat a little.

Parking & Transport

Excellent

Accessible Toilets

Poor

As a wheelchair user able to weight bear I used an urinal. My advice is to visit the Eden Project disabled toilets and Changing Places toilet before entering the Hangloose venue. The disabled parking in Apple 1 is very close to both the Eden Project toilets outside reception and Hangloose.

Staff

Excellent

A very welcoming manager greeted us and accompanied us throughout our visit. He supervised and advised his staff throughout our activity sessions with all staff being friendly and humorous. Despite my working life managing an outdoor activity centre I could not criticise the staff at all.

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