Overall, not great for disabled people, but better than it used to be.
3
3
Date of visit: May 2026
I have experience of challenges around: moving around
I use or have experience of: walking aid
Overall Rating
Average
This theatre is not new, and you can tell. But it's gotten better than previous reviews. It has a small disabled loo now. It does have wheelchair provision, but it's not great. The staff mean well but fall short in communication. Order to seat is a fantastic service. I'd only attend this theatre for shows I really, really wanted to see (like I've done for Macbeth and Romeo & Juliet). If you can, avoid sitting in Row F Dress circle in the middle. It's jammed into an alcove and not comfortable. Allow extra time for loading in if on wheels.
Disabled Access In and Around
Average
This is a very small, cramped theatre for "milling about" space. The main foyer is particularly small. If you are in the house left seats in the Dress circle, you have to cross the incredibly busy foyer to reach the disabled loo. Next time I'd book a date that house right seats were available. We used the online pre-order service for our interval ice cream, and I HIGHLY RECOMMEND using this service. It arrived lightning quick and saved me trying to queue at the bar or ice cream areas.
Parking & Transport
Average
I travelled to this place by walk or wheel
Wheeling into the theatre is fairly difficult. Not all four corners around the theatre have curb cuts, so we had to do 3 sides of the square to cross the street due to curbs. Then a narrow sidewalk where people queue to enter the Dress and Balcony is where the very kind security staff try to clear the way for you to roll up to a ramp that nearly reaches the sidewalk, and is blocked by a parked car. So you have to do a 90 degree turn in very tight quarters to go up the ramp to the rear of the dress circle all while clueless people block the way.
Accessible Toilets
Average
Yay there's a diabled loo now. However, had I been unable to walk into it, I'm not sure my powerchair would have fit. There was a chair next to it, which was appreciated as I had to wait to use it. The loo is much too narrow for most wheelchair users to use comfortably and easily. I'll say here as above, the loo is behind house right of the dress circle, and I'd recommend sitting this side, because crossing the foyer from house left is very difficult.
Staff
Average
The security guys were very nice, and tried their best to clear a way for me to get to the ramp, but really they need to devise a different queue system, especially as they knew they had 2 wheelchair users in for that showing. Not having a car parked at the end of the ramp would be a big start! The usher who showed us to our transfer seats was very nice and helped to stow my wheelchair (not secured anywhere, just in the little foyer between the Dress and the main foyer. However, at the end, he was chatting with the other wheelchair user, and no one came to tell me if we should wait or exit in the throngs or what. I wish there'd been better communication all around.
Additional Information
I've included pictures of what my seating area looked like for transfer needed extra leg room - they put the wheelchair platform up covering the first two seats in row D, but leave the 2 end seats in row E for my companion and me to sit in. In another picture, you can see a wheelchair user with 2 seats from E removed for her, her companion in the 3rd seat, and the platform. To wheel to the seat, they put in a stair insert, then when you're in the spot, the 3rd photo shows that you're right on the edge of the stairs with no barrier, but I don't see how you'd roll sideways from there so it wouldn't have bothered me, personally.
