Outstanding Cruise Terminal - Very Disabled Friendly
4
4
Date of visit: July 2014
I have experience of challenges around: moving around
Overall Rating
Good
We have sailed on cruise ships all over the world and by far this is the best cruise terminal we have ever used. The disabled are fastracked throughout the check-in process and personally escorted by one of the great staff to the ship entry gate. There is a dedicated disabled lift which is wheelchair friendly
Disabled Access In and Around
Excellent
As mentioned, the disabled are treated like royalty in this cruise terminal and nothing is too much for the superb staff to handle.
Parking & Transport
Good
If you park your vehicle in the cruise car park, or the short term ferry car park, there are numerous disabled bays. No free parking though.
Accessible Toilets
Excellent
In the terminal itself, the only toilets are in the small café area, which has a ramp for wheelchairs and mobility scooters. The ladies toilet only is marked as a disabled access one, so gents beware!
Staff
Excellent
Excellent cruise liaison staff in every department, including the manager, Graham
Additional Information
For those no going to the cruise terminal by private car or taxi, the Harwich International railway station is adjacesent to the cruise terminal and has direct links to Liverpool Street Station, London
