Overview

We booked a wheelchair accessible room with adjoining room for a carer (as we have done in numerous other HIE hotels). However the rooms were separate, not adjoining. There was a significant bump up from the room into the shower room, which took me a few attempts to conquer!

Transport & Parking

There are two disabled parking spaces which are chained off so they can’t be misused. Just ring on arrival and staff will remove the chain.

Access

There is a lift up to the rooms. There is a low rail in the wardrobe. Lowered reception desks were being installed when we arrived.

Toilets

Wet room is roomy enough and has grab rails. BUT-there’s a big bump up from the bedroom, on my shower chair I eventually had to go in backwards. The tap in the basin is ridiculous. You can have a cold trickle or a hot Niagara-esque deluge. Impossible to wash your hands in warm water without soaking the room and yourself!

Staff

Really pleasant-and apologetic for the inconvenient refurbishment underway.

Anything else you wish to tell us?

Despite the misleading picture on their website, there is no on-site restaurant. The central location means there are plenty of options nearby but the pavements around the hotel are very bumpy and uneven, with few lowered kerbs around. Difficult in a wheelchair without assistance.

Photos