Great location, some issues though!
3
3
Date of visit: April 2018
I have experience of challenges around: moving around
Overall Rating
Average
We booked a wheelchair accessible room with adjoining room for a carer (as we have done in numerous other HIE hotels). However the rooms were separate, not adjoining. There was a significant bump up from the room into the shower room, which took me a few attempts to conquer!
Disabled Access In and Around
Good
There is a lift up to the rooms. There is a low rail in the wardrobe. Lowered reception desks were being installed when we arrived.
Parking & Transport
Excellent
There are two disabled parking spaces which are chained off so they can’t be misused. Just ring on arrival and staff will remove the chain.
Accessible Toilets
Poor
Wet room is roomy enough and has grab rails. BUT-there’s a big bump up from the bedroom, on my shower chair I eventually had to go in backwards. The tap in the basin is ridiculous. You can have a cold trickle or a hot Niagara-esque deluge. Impossible to wash your hands in warm water without soaking the room and yourself!
Staff
Excellent
Really pleasant-and apologetic for the inconvenient refurbishment underway.
Additional Information
Despite the misleading picture on their website, there is no on-site restaurant. The central location means there are plenty of options nearby but the pavements around the hotel are very bumpy and uneven, with few lowered kerbs around. Difficult in a wheelchair without assistance.
