Accessible both physically and in attitude
This review is especially helpful for those who have or use the following: Wheelchair
This hotel is close to Charing Cross train station. While the pavements in the vicinity are poor, the hotel itself is very accessible. The staff are the main asset. They are so friendly and helpful that they will find anything you need. Everything was easy here. It is not a luxury hotel but is a lot more accessible and welcoming that many more expensive places. Each floor has an accessible room, not large but perfectly adequate with good bathroom facilities. Good lift access. We will definitely return.
Transport & Parking
We arrived by train and that was close by but the pavements in the area are in poor condition and there was not always a dropped kerb. We didn't have a car so I can't comment on parking.
Flat, wide front entrance, good lift access. Only problem is the pavements but that's not the hotel's fault!
In the bedroom, the loo was fully accessible, with a non-slip floor, which is helpful. There is no toilet on the ground floor but there is one on the first floor (lift access) which is convenient.
The staff were terrific. Nothing was too much trouble and they were friendly and helpful throughout our stay.
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