Hovertravel

brenniewren

21 May 2018

Fantastic service!

5

5

Date of visit: May 2018

I have experience of challenges around: moving around

Overall Rating

Excellent

I would like to say a huge thank you to all of the staff at Hovertravel for making my crossing to visit friends on the Isle of Wight so smooth! I struggled with understanding the timetables ensuring my bus and everything correlated so I called and dealt with a lovely girl on the phone who gave me all of the timings etc, even ones for my bus to ensure I got the right one and covered me for any delays etc. Upon arrival there was electric doors so no hassle trying to open doors etc, the counter was a good height for my wheelchair and the staff were all so helpful. I had someone even carry my bags on for me, direct me up the ramp onto the Hovercraft and they radio'd to the other side to get them to help me off again! I couldn't have had a smoother crossing, much better than when I used Wightlink in the past would thoroughly recommend.

Disabled Access In and Around

Excellent

Ramp and no steps, fantastic.

Parking & Transport

Excellent

Public car park straight opposite Southsea

Accessible Toilets

Excellent

Easy to find and accessible in Ryde for me. Not sure on Southsea side.

Staff

Excellent

Scan staff could have been more friendly.

Additional Information

Loved the whole experience, could not have asked for more.