Hovertravel

howard

19 Mar 2019

A brilliant team who really try to get things right for the disabled.

5

5

Date of visit: March 2019

I have experience of challenges around: moving around

Overall Rating

Excellent

My daughter has been using a wheelchair for about seven years now and we attended a Hover Travel Disabled Access Day without high expectations as we have experienced several problems in the past with Red Funnel and even very occasionally with Wightlink. We were very impressed however with Hover Travel. The team could not have been more welcoming or more positive. This is a service we shall definitely use from now on. The disabled person and the carer are treated with courtesy and respect and the travel experience is provided with thoughtfulness and care. Well done Hover Travel.

Disabled Access In and Around

Excellent

The dropped curb is at one end of the pavement furthest from the ramp, but it is well made and easy to use.

Parking & Transport

Excellent

Plenty of well planned parking space and ramp access available.

Accessible Toilets

Excellent

None on the hovercraft but it's only a 10 minute flight to Southsea. Facilities in the terminal are good.

Staff

Excellent

Very positive and helpful throughout.

Additional Information

The team were keen to receive feedback to make the service even better. This was such a rare and positive experience!