Excellent accessibility, brilliant staff
5
5
Date of visit: July 2014
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet
Overall Rating
Excellent
Excellent accessibility into and throughout the shop, plenty of lifts.
Disabled Access In and Around
Excellent
Excellent in every way.
Parking & Transport
0N/A
Accessible Toilets
Good
Accessible toilets on third, fourth and fifth floors. But: (i) There is no signage telling you where the accessible toilets are, whereas there is plenty of signage pointing you to the 'normal' toilets. (ii) Far more seriously, in two of the accessible toilets, 3rd and 4th floors, I found the red emergency cord tied up so that the end of it was about five feet above floor level. This means that anyone who falls over and is stuck on the floor cannot summon assistance. Very very silly and dangerous.
Staff
Excellent
Not five but *six* stars for staff - they are keen to assist in any way, and are always friendly, nothing is too much trouble. Brilliant.
