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Just the Tonic at The Caves

253 Cowgate, Edinburgh, EH1 1NN, United Kingdom | 0330 220 1212 | Website
33
18 likes

18

COVID Confident Review

A Disappointing Tonic!

2

Visit date:

This review is especially helpful for those who have or use the following: Wheelchair, Powerchair

Overview

Upon arrival to the venue, I discovered that there was no sign for disabled access. When discovering this, we had to ask the general manager to take us to the other side of the building because what we thought was accessible (where the box office was) was not actually accessible since both of the lifts weren't working. They assured us that they would be fixed as soon as possible. When trying to access the auditorium too I discovered I'd be paying £15 to be sitting at the back where I couldn't see the act. Not great as I wanted to write a fringe show review too! When going to get my refund, I gave the staff some helpful tips and tricks for dealing with future customers. They need to think when they're converting this place into a fringe venue that it is accessible, and if not to get in contact with customers who are making the bookings so that they will be contacted to move the booking to a different day or refund. The staff were receptive to this feedback.

Transport & Parking

3

I had to park on Richmond street, just down from Pleasance. Getting a parking space was easy enough, pretty close by, about 200-300 yards down the road.

Access

1

Both lifts broken. They were going to place me at the back so I wouldn't have been able to see everything I wanted. Not well signposted. Hardly any signage.

Toilets

3

There was one disabled loo at the bar.

Staff

4

The staff were receptive to my feedback.

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