matchbox toilet
2
2
Date of visit: November 2018
I have experience of challenges around: moving around
Overall Rating
Poor
most of the restaurant is accessible, but the single wheelchair parking bay is the furthest from the door on the edge of the road access to the drive through. a lot worse than this is the joke of a toilet. to access the toilets you have to pull open a heavy fire door into a vestibule little bigger than a wheelchair, inside here are 5 further doors, open any one of these and you cannot open any others apart from the entrance. to open the "Accessible" toilet you need a radar key, but the lock is set so you cannot get the key out of the lock while the door is open, so you have the choice of using the toilet while leaving your keys in the outside of the door where anyone can take them or let themselves into the room with you or begging a member of staff to come and let you in, while you go back to the restaurant and wait, then the vestibule is so small you have to juggle everyone's positions to get into the toilet. when in the room itself it is tiny, not enough room to turn a wheelchair or have someone to help you unless you leave the toilet door wide open, with no privacy, this lack of room is not improved by the inclusion of obtrusive baby changing facilities, my impression of the toilet was that it was a baby changing room that someone said "Oh, we can push a small wheelchair in here, why not make it an accessible toilet too?" all in all i would have been more comfortable sitting in a puddle of urine than going through all that!
Disabled Access In and Around
Good
generally the access is good
Parking & Transport
Bad
furthest parking spot from the entrance and next to a busy roadway
Accessible Toilets
Bad
a baby changing facility with a disabled toilet as an afterthought by someone without a clue
Staff
Bad
cared more about the parent wanting to change their baby than the disabled person who urgently needed a toilet
Additional Information
food ok, accessibility a joke
