Overview

Disappointing, painful and exhausting day at Legoland. As a disabled mother, I hired a wheelchair from Legoland guest services so that i could enjoy the day with my daughter. Sadly i soon realised that I could in no way use a self propelled wheelchair on my own due to the steep hills and narrow pathways on the resort. It would however have been ok if I had anither adult with me but it would have been nice to do this on my own. I had to return my chair and therefore could only stay on the resort for 1 hour which only gave my daughter the chance to have 1 ride and see a couple of things. Very disappointing as a disabled parent that I couldn’t use a wheelchair or mobility scooter on my own. The disabled toilets were always in use and only 1 per toilet location. No changing places and most importantly no queue pass for rides for people with mobility issues which is a real shame as queing without a wheelchair was impossible for me. Really disappointed at Legoland’s lack of knowledge and range around accessibility. They should learn from Flamingoland which is excellent. Would not go back to Legoland.

Transport & Parking

Parking outside of venue but close enough. Shame we have to pay £6 though!

Access

Very poor indeed. Hills are very steep with narrow bends and paths - a paraolympain would not be able ti self propell and this needs to be made clearer to disabled customers on website instead of presuming all wheelchair users have someone to push them!

Toilets

Small and always in use as not enough.

Staff

Queue at guests services for a wheelchair was long and slow.