London Bridge Railway Station

London

1 review

Review this place

mrsmollyc

24 Jul 2026

Large station with lots of amenities

Date of visit: April 2026

I am a disabled person. I have experience of challenges around: accessing toilets and moving around.

I use or have experience of: disabled toilet, wheelchair

The entrance to the railway station from St Thomas Street which has two wide archways with a National Rail symbol in the middle of them. At the top of the archway is a blue sign with white text that says London Bridge Station and has directions for some key amenities

One of the entrances from Tooley Street. A National Rail symbol can be seen protruding from the wall on the right. There is a wide entrance in the centre which has a glass canopy above it.

Another entrance on Tooley Street. This one has London Bridge Station is large white letters at the top and both the National Rail symbol and the London Underground one.

A lift that travels between the two levels of the station without having to pass through the ticket barriers. There are large symbols above the door of a wheelchair, a parent and child, and someone with luggage.

A large ticket office located on the lower floor of the station. It has glass walls around it and a large blue sign at the top with white text that says Ticket office and a ticket symbol in white too. The doors into the office are automatic sliding doors. Inside are lots of manned desks

An information point in the centre of the station on the lower floor. It has a lowered counter and glass partition. It has information in large letters on three of the four sides. The back is placed against the base of an escalator so that side can't be seen

Some of the ticket machines available on the lower level of the station and a touchscreen information screen in front of it

An assistance point on the wall next to a bench with armrests and a back. The information point is a white, circular fixture on the wall. At the top it says "Accessibility Assistance Point". Beneath that is a hearing loop symbol and a circular button with text to the right of it that says "Press to call". The help point is placed on a rectangular, dark blue background and above the help point it says "Accessibility Assistance Point" in white text and then above that it has a wheelchair symbol, a hearing loop symbol, a visual impairment symbol and a parent with a buggy symbol, also in white.

An information point by the entrance at the upper section of the station. It has a large information symbol above it and below that is a small sign that has "Information" in white text and a smaller information symbol. Below the signage is a lowered counter with glass partitions. To the right of the counter is a wooden bench and to the right of that is an accessibility assistance point, just like the one described in the previous image

The bus station and taxi rank outside the upper part of the station. On the left, the front of a black cab can be seen and it is the first in a row of black cabs. They are stopped at a taxi rank shelter and there is a tall sign with a taxi symbol on it to signify where the taxi rank is located from a distance. To the right of the taxi rank are some buses stopped at bus stops. These bus stops have glass bus shelters by them

One of the toilet entraces in the station. There is a large entryway and above it is a dark blue sign and it has white symbols of a female, a male, a wheelchair and baby change

Inside the accessible toilet where there is a toilet which can be seen side on. There is a height-adjustable grab rail which is stowed in the upright position and two more grab rails around it. In front of the toilet is a small sink with a soap dispenser above it. A red emergency cord hangs between the toilet and sink

Further to the left of the accessible toilet. The sink can be seen again on the right, to the left of it is a hand dryer and then a small colostomy shelf. There is then a very large mirror on the wall opposite the toilet

Overall Rating

Average

This is quite a large station with a large number of shops and food vendors within it. The main concourse is located at street-level and then the platforms are all a level above. There are stairs, lifts and escalators to get between the two levels. I found some of the signage to be a bit confusing, for example I was only able to find one bank of toilets when there seemed to be at least two, and I couldn’t find the Changing Places toilet at all. I also didn’t see any tactile maps or NaviLens smartcodes available in the station. But maybe I missed them.

Disabled Access In and Around

Average

There are a number of different entrances to this station, most of them bring you into the station a level below the platforms and require you to travel up to the platforms by either stairs, escalators or lifts. There is one entrance by the London Bridge Bus Station which brings you in at the same level as some of the platforms but it doesn’t provide access to all of the platforms so you may need to travel down and then back up again to reach the platform you need. The main station concourse is large with a number of different shops and food vendors off to the side. There is also a large walkway that connects the railway station to the Underground Station and this is also full of different shops. The flooring throughout the station is really smooth with very little in the way of lips, bumps or gradients. The signage is mainly on a dark blue background with white text and symbols. One thing I did find quite confusing is I was unable to find the Changing Places toilet as I wasn’t able to find clear signage leading to it, just a few symbols that then stopped and I was then no longer able to work out where to go. There are ticket and information offices where you can speak to staff. On the bottom level there is a large ticket office which has its own walled off area and entrance with automatic sliding doors, and there is a smaller information desk by the higher entrance near the bus station. There was also a small information point located in the centre of the station by some of the ticket barriers where you could speak to staff. I also saw two assistance points near two of the entrances. These were clearly marked with text and symbols and were a white, circular fixture on the wall with a button that could connect to station staff. There were quite a few members of staff near ticket barriers as well. The ticket barriers all had wider options available and they also had red crosses or green arrows above each gate to show which gates to use to enter and exit the platform areas. I was unable to see any alternative formats in this station, no hearing loop symbols, no tactile maps of the station and no NaviLens smart codes to scan.

Accessible facilities: Lift to all areas, Step-free entrance, Step-free access to most areas

Parking & Transport

Average

I travelled to this place by walk or wheel

There is no designated parking for this Station. London Bridge Railway Station offers services operated by Thameslink. Southeastern and Southern. Across these operators there are trains to London Charing Cross, Dartford, Gravesend, Hayes, Sevenoaks, Dover Priory, Ramsgate, Hastings, Maidstone East, London Cannon Street, Orpington, Slade Green, East Croydon, Caterham, Beckenham Junction, London Victoria, Epsom, Uckfield, Brighton, Horsham, Three Bridges, Rainham, Luton, Bedford, Cambridge, and Peterborough. This station is also connected to the Jubilee and Northern lines on the London Underground. The Jubilee line provides eastbound services to Stratford, and westbound services to Stanmore. The Northern line provides northbound services to Mill Hill East, Edgware, and High Barnet, and southbound services to Morden. There is a bus station located outside the railway station where many different buses stop. From these stops you can get the 17, 21, 35, 43, 47, 133, 141, 149, 344, 388, N21, N133, and N199, and N343. Located within the same area as the bus station is also a taxi rank where black cabs queue and wait to pick people up. There is also a separate area that is quieter and doesn’t require crossing any roads where the taxis can pull up to pick up wheelchair users or anyone else with mobility aids.

Accessible Toilets

Average

There seem to be different toilets available in different parts of the station, including a Changing Places toilet, however, I was only able to find one area with toilets and was completely unable to find the Changing Places toilet. The toilets I was able to find were in the long walkway between the railway station and Underground station. It was clearly signposted with large symbols above the archway leading to the toilets. In this area was an area of male toilets, an area of female toilets, an accessible toilet and a baby change room. The accessible toilet required a RADAR key to enter the toilet and the door opened outwards. On the inside of the door, on the right, was a box that could provide an audio description of the room if you waved your hand in front of it. To the left of the door were eight coat hooks which were at two different heights. The toilet had no lid or cistern. Behind the toilet seat was a cushion which faced the ceiling and just above this was a horizontal grab rail. I would normally expect the cushion to be attached to the grab rail to provide some back support rather than just being placed on top of the back of the toilet. On either side of the toilet there were grab rails, one height-adjustable one and two fixed. The toilet paper dispenser was placed above a horizontal grab rail. There was space for a right-side transfer next to the toilet. There was a sanitary bin at the back of the transfer space but it wasn’t obstructing it at all. The flush was a small handle, placed close against the wall behind the toilet. It was placed on the same side as the transfer area so you did not have to reach across the toilet to use it. In front of the toilet was a small sink with a single tap on the right of it. The tap was manually operated and had a small lever handle which seemed like it could be operated with a fist or elbow. The tap twisted to control both the temperature and flow of the water. There was a vertical grab rail on either side of the sink and a manual soap dispenser was above it. To the left of the sink was an automatic hand dryer. Opposite the toilet, on the wall, was a small colostomy shelf and next to it was a very large mirror. An emergency red cord was hanging freely between the toilet and sink.

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