Going Underground
2.5
2.5
Date of visit: April 2017
I have experience of challenges around: moving around
Overall Rating
Average
This station was part of my journey from Waterloo to Paddington. You can watch my entire journey on my youtube channel. Briefly, the staff were great but there was a something missing element of assumption my wheels were the same size as a wheelchair and wouldn't get stuck; but there was no way I would test it in a live situation and get stuck. A ramp was eventually deployed but at Paddington no ramp!
Disabled Access In and Around
Average
the help point is usually in one spot down the platform. TFL are trying to upgrade the access but there's only 77 total completed out of 270 odd. I was informed by a staff member some disability access was removed after completing 2012 olympics, but this is hearsay - although he had no reason to make it up.
Parking & Transport
Average
There's lifts throughout the station. Wide gate. Ramps are available for deploying but there's a reluctance to do so.
Accessible Toilets
0I dont know and didn't use one. I doubt if toilets are available
Staff
Good
helpful staff on the most part, the guy in Waterloo, particularly so.
Additional Information
Travelling the underground isnt practical. Probably best to go by bus as these are also free for wheelchair users.
