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London Bridge Underground Station

London

2.5

4 reviews

Review this place

mrsmollyc

21 Jul 2026

Good step-free access but large distance between the two lines

Date of visit: April 2026

I am a disabled person. I have experience of challenges around: accessing toilets and moving around.

I use or have experience of: disabled toilet, wheelchair

The second entrance on Tooley Street which has an Underground symbol above the entrance and has steps and a ramp.

The entrance to the Underground station from the railway station walkways. There is an archway with a blue sign above it with "London Bridge" in white text

The wider ticket barrier that leads towards the Jubilee line platforms. There is a wheelchair symbol and pushchair symbol on the gates. On the right is a green arrow and a card touch point. Behind the barrier is a member of staff in an orange high-vis vest.

The corridor that leads to the lift down to the Jubilee line platforms. There is a grab rail on the left-hand side.

Inside the lift that goes down to the Jubilee line platforms. There is a lift on the back wall and grab rail on all three walls of the lift. On the right is the button panel and on the left is a lift guide

The Jubilee line platform which has full length glass Platform Screen Doors with a yellow line through the middle of the glass. The glass barrier is on the left and on the right is a blue tiled wall with signage above it. There are some perching benches attached to the wall along the platform

A set of the door in the glass partition at the edge of one of the Jubilee line platforms. There are two door that will open in the centre and this opening is highlighted by yellow and black hazard markings. On the floor in front of the doors is a blue circle with a wheelchair symbol inside it and white text that says "Board train here for level access at stations" There are also blue stickers next to the doors that say the same.

Inside the lift that travels from street level to the ticket hall for the Northern Line. It has a mirror on the back wall and a grab rail beneath the mirror. On the left is the button panel and to the left of that is a lift guide

Inside the ticket hall at the Northern line section. There are ticket machines built into the wall. Signage overhead provides directions for different parts of the station

The wider ticket barrier in the Northern Line ticket hall. It has a wheelchair symbol and pushchair symbol on each side of the gate. The gates open in the centre. To the right is a card touchpoint

The lift which travels between the ticket hall and the Northern line platforms. There is a digital rolling sign above the left with text rolling from right to left. The lift doors open in the centre and each door has a window in the top half. To the right of the doors is a button to call the lift and a digital display above the button to indicate where the lift currently is. To the right of that is a lift guide

Inside the lift between the ticket hall and Northern line platforms. It has doors opposite the open ones, there are grab rails on the left and right. There is a button panel on either side of the lift. A lift guide is placed on the left

The long corridor between the Norther line platforms and the lift. It is a long curved tunnel which has small sections of grab rails intermittently down the corridor.

One of the lift guide which highlights which lift you are currently using and which parts of the station each lift travels between. On this one there is a small map in the centre of the guide with text above it explaining the route you have to take to travel between the two parts of the station.

A view of the train from the raised section of the platform. The section is raised and brings that area to the same height as the train. There is a train at the platform with it's doors open and you can see that there is just a small gap between the train and the platform. The flooring on the platform is a beige tile but this changes to a dark tile where the gradient is between the raised section and the rest of the platform. Then the tiles go back to beige. On the right of the platform, where the train is stopped, there are dark tactile markings followed by a painted yellow line before the edge of the platform. Overhead is signage indicating where to go for other parts of the station or the way out.

Overall Rating

Average

This Underground Station provides step-free access from train to street level on both of the lines available at this station, which are the Jubilee and Northern lines. However, if you are wanting to transfer between the two lines, there is a significant distance between the two step-free entrances for each line.

Disabled Access In and Around

Average

All the platforms within the Underground station offer step-free boarding and disembarking without the need for a boarding ramp. However, the layout of the station and the step-free access between the Jubilee and Northern lines is long and tricky to navigate. The main entrance to the Underground station is attached to the railway station and can be accessed from both Tooley Street and St Thomas Street. There are two entrances on Tooley Street, one leads into some connecting walkways between the railway station and the Underground Station and there is then a large archway with a blue sign over it that says “London Bridge Underground Station”. There is another entrance that leads straight into the ticket hall which has a set of steps and a ramp. The entrance on St Thomas Street has a walkway that passes underneath The Shard and then leads to the same large archway that is connected to the walkways into the railway station. Once inside this ticket hall area, there are some ticket machines and ticket barriers on one level, and then there are some steps up that lead to more ticket barriers. The ticket barriers that are on the lower level lead to a lift and two escalators that take you to the Jubilee line platforms. The ticket barriers that are up the small flight of stairs lead to the Northern line platforms, however, there is no step-free access to the Northern line from this ticket hall. The step-free access to the Northern Line is located on Borough High Street and is roughly 350 metres away from the other part of the station. On Borough High Street there is an archway that leads into the station and has a large blue sign above it that says “London Bridge”. There is also a large Underground logo that protrudes out from the wall above this entrance. Inside this entrance is a lift that travels down to another ticket hall. This ticket hall has ticket machines available and ticket barriers that lead to another lift. This lift then travels down to the level of the Northern line platforms. There is a long corridor between the lift and the platforms themselves. The lifts in both sections of the station have tactile buttons and lift guides next to them and sometimes inside them too. When the lift doesn’t have two sets of doors, there are mirrors on the back wall and they all have grab rails inside them. All the ticket barrier sections have at least one wider ticket barrier available. The Jubilee line platform has full-height glass Platform Screen Doors. This means there is no open access to the edge of the platform. The doors along the platform align with the train doors and only open when a train is stopped. Along this platform there are some perching benches but there is no other seating available. At a certain point on the platform there are two blue circles on the floor, one each in front of a set of the doors. Inside the circles is a white wheelchair symbol and white text that says “Board train here for level access at stations”. At this particular station, there is a minimal gap between the train and the platform and you could potentially board the train without a boarding ramp at any point. However, at many other stations along the Jubilee line, step-free access is only available at certain sections of the platform. These indicators highlight where to board the train to ensure you can disembark at the right point if you require step-free access. There are similar blue stickers next to the glass doors at eye level as well. The Northern line platform does have open access to the edge of the platform. There is a painted yellow line and tactile markings near the edge of the platform to highlight where the edge is. The tactile markings are dark and contrast to the rest of the platform which has light, tile flooring. There is only one part of the Northern line platforms that provides step-free access on and off the trains. This section of the platform has been raised to the height of the train. The gradient sections on either side of the raised area have a dark tile to contrast from the light tiling on the rest of the platform. All the Underground platforms have overhead, digital signs that provide information about expected trains. They also all have help points distributed along the platforms and at other points around the stations. These are where you can notify staff of any emergencies or just contact staff if you require assistance.

Accessible facilities: Lift to all areas, Step-free entrance, Step-free access to most areas

Parking & Transport

Average

I travelled to this place by train

There is no designated parking for the Underground Station. This station is on the Jubilee and Northern lines. The Jubilee line provides eastbound services to Stratford, and westbound services to Stanmore. The Northern line provides northbound services to Mill Hill East, Edgware, and High Barnet, and southbound services to Morden. The Underground station is connected to London Bridge Railway Station which offers services operated by Thameslink. Southeastern and Southern. Across these operators there are trains to London Charing Cross, Dartford, Gravesend, Hayes, Sevenoaks, Dover Priory, Ramsgate, Hastings, Maidstone East, London Cannon Street, Orpington, Slade Green, East Croydon, Caterham, Beckenham Junction, London Victoria, Epsom, Uckfield, Brighton, Horsham, Three Bridges, Rainham, Luton, Bedford, Cambridge, and Peterborough. There is a bus station located outside the railway station where many different buses stop. From these stops you can get the 17, 21, 35, 43, 47, 133, 141, 149, 344, 388, N21, N133, and N199, and N343.