The wonderful staff providing special assistance took the stress out of going on holiday
4.5
4.5
Date of visit: December 2016
I have experience of challenges around: moving around
Overall Rating
Excellent
London Luton Airport is located north of central London. It is a smaller airport than Heathrow or Gatwick and is served by several airlines and offers flights to worldwide locations.
Disabled Access In and Around
Excellent
From the airport departures entrance it was a short, steps free walk to the check in desks. There are lifts available.
Parking & Transport
Average
At the moment (December 2016) Luton Airport is undergoing major building work and due to this there are some temporary alterations on the site. The nearest train station is Luton Parkway and from there is a shuttle bus (extra charge) to take you to the airport. As I was travelling alone I decided to arrive by taxi, rather than struggle with the shuttle bus, and the taxi stopped as close as it could to the airport entrance. As part of the upgrade of the airport there are plans to improve public transport access.
Accessible Toilets
Excellent
There are disabled accessible toilets with wide cubicles and grab rails located throughout the airport. Toilets were clean. One of the toilets I went into the emergency alarm cord did not reach the ground and I reported I to staff.
Staff
Excellent
The staff were amazing. Huge thank you to them without their support I wouldn't have had the confidence to go on holiday. I travelled on Christmas Eve the airport was busy, there were lots of flights taking off and all the staff were so pleasant and helpful. They didn't rush me into the wheelchair and they pushed me through check in and security into a designated area for special assistance customers. I was then able to make my own way to the shopping area and just had to be back at the designated area for a given time. I was then wheeled through and taken into the plane.
Additional Information
There was only one minor problem, as I was travelling on my own prior to check in I was unable to leave my case at the special assistance area, this meant I had to ask a member of staff to wheel me to the toilet and then I had to take my luggage into the toilet and then get wheeled back to the special assistance area. This was my first time flying with special assistance and thanks to the positive experience I had I now feel confident to fly/ go on holiday again knowing what to expect. Thank you Luton Airport.
